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How to Return Your Phone


Step 1: Prepare Your Device

iPhone

1) Sign out of iCloud.
Go to Settings > iCloud, scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account. Tap Sign Out once again, then Delete from My iPhone, and finally enter your password.

2) Erase and reset your iPhone.
Go to Settings > General > Reset, then tap Erase All Content and Settings

3) Remove your SIM card and any memory cards (if applicable), storing them safely.

Android

1) Remove Google Account and any manufacturer (e.g. Samsung or Huawei) accounts.
Samsung: Settings > Cloud and Accounts
Others: Typically in Settings > Accounts

2) Erase and reset your device.
Samsung: Settings > General Management > Reset > Factory Data Reset
Others: Typically in Settings >

3) Remove your SIM card and any memory cards (if applicable), storing them safely.

For instructions for your specific device Google “factory reset [phone name]”


Step 2: Package Your Return

Please use appropriate packaging to protect the mobile phone, as you will be liable to cover the cost of any damage to it.

  • Place your mobile in the original box, along with all accessories and documentation, then secure it all in appropriate packaging
  • Put a return address on the box (please also include your order number on the box)
  • Put your contact name, address and telephone number inside
  • Seal securely


  • Step 3: Post Your Return

    You will be liable for the phone and contract until we have received it.

  • Use an insured delivery service such as Royal Mail Special Delivery
  • Deliver to:

    Affordable Mobiles
    c/o Exertis (UK) LTD
    Technology House
    Magnesium Way
    Hapton
    Burnley
    Lancashire
    BB12 7BF