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    Prior to the 14th February 2024, Affordable Mobiles was operated by a business called A1 Comms Limited. On 2nd February the business went into administration. Certain assets of the business have been purchased by a new company called Affordable Mobiles Limited (part of the AO Family) that has no connection with A1 Comms. Customer orders placed prior to the 14th February 2024 (where phones have been dispatched) remain with A1 Comms Limited in administration. Affordable Mobiles Limited is working with the administrator to understand which customers have been affected and we will be in touch as soon as possible.

    For issues relating to purchases fulfilled before the 14th February, the administrators can be contacted at: [email protected].

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    You'll need your tracking reference handy. Psst - it's in the email we sent you!

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    ROYAL MAIL

    N. Ireland & Remote Postcodes

    You can find your tracking reference in the email update we sent to you!

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    SIM Orders

    Tracking isn't available on SIM only orders. They're sent out with Royal Mail 1st Class, so they'll come through your letterbox!

    FAQs

    Still have a burning question about tracking your order? Just ask.

    Using our online order checker is the quickest, easiest way. Just enter your details above, and we'll give you an update on your order status, so you'll know when to expect it.

    Once your order has been confirmed and shipped for delivery, you should receive an email from us with a tracking reference number and a link to track it.
    If your order is only for a SIM, this will be posted by Royal Mail First Class Delivery, and therefore won't include any tracking information.

    Mobile phone orders are processed on the same day as you place them, before 9pm on weekdays and before 4pm on weekends. Once processed, your order status will be updated.
    This also applies to SIM Only orders that are placed before 4pm.

    Because we want to reduce waste where we can, all SIM orders are sent as letters via Royal Mail First Class Delivery.