Delivery

Delivery is free on all orders.

The majority of mobile phone and accessory orders are shipped via DPD Next Day. You can get in touch with DPD online or by calling 0121 275 0500. All SIM only orders are shipped via Royal Mail 1st Class; mobile phone orders to remote postcodes (listed below) are shipped via Royal Mail Special Delivery. Get in touch with Royal Mail online or by calling 0345 774 0740.

Remote postcodes include the following:

AB - AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
FK - FK17, FK18, FK19, FK20, FK21
GY - GY9
HS - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
IV - ALL
KA - KA27, KA28
KW - KW0, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
PA - PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
PH - PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50, PH51, PH52, PH53, PH54, PH55, PH56, PH57, PH58, PH59, PH60, PH61, PH62, PH63, PH64, PH65, PH66, PH67, PH68, PH69, PH70, PH71, PH72, PH73, PH74, PH75, PH76, PH77, PH78, PH79, PH80, PH81, PH82, PH83, PH84, PH85, PH86, PH87, PH88, PH89, PH90, PH91, PH92, PH93, PH94, PH95, PH96, PH97, PH98, PH99
TR - TR21, TR22, TR23, TR24, TR25
ZE - ALL
BT - ALL

We offer next-day delivery, 7 days a week, on all orders that pass both our checks and the network's checks (for contract orders).

Mobile phone customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm. Delivery may take longer for addresses in the Scottish Highlands and Northern Ireland.

Delivery will be delayed until it’s back in stock, at which point, we’ll ship it for next-day delivery if your order passes both our checks and the network’s checks (for mobile and SIM contract orders).

Mobile phone customers can see where your order is (and find out when your delivery driver is 15 minutes away) by tracking it online. Make sure you download the DPD app to manage your delivery. SIM orders are shipped for Royal Mail 1st Class and can't be tracked.

For security reasons, we can only deliver to your registered home address.

Yes, we deliver 7 days a week, so long as you complete your order before our cut-off and pass both our checks and the network's checks (for mobile and SIM contract orders).

Mobile phone customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm. SIM customers will receive an email once your order is shipped.

Mobile phone customers will receive a text or email on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm. You'll be able to access options to rearrange delivery from the message.

Mobile phone deliveries need to be signed for. SIM deliveries do not, and will be posted straight through your letter box.

DPD will leave a calling card (with contact details) and reattempt the following day. If your second delivery is missed, your order will be returned to us. Please contact us to arrange redelivery after a second missed attempt. You can get in touch with DPD online or by calling 0121 275 0500.

Mobile phone customers should contact DPD online or by calling 0121 275 0500. SIM only customers should contact Royal Mail online or by calling 0345 774 0740.

Check with your neighbours and members of your household, and find out if they might have accepted delivery on your behalf. If they haven’t, please contact DPD online or by calling 0121 275 0500. They may be able to provide specific details to help. If you’ve spoken with DPD, and haven't been able to locate your parcel within 24 hours, please get in touch with us.

We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.